Conflict Resolution Specialist

Position Summary:  The Conflict Resolution Specialist is responsible for resolving UGC platform catalog ownership conflicts between Orfium clients and 3rd parties. This includes researching the details of the conflict, regularly coordinating outreach between clients and 3rd parties and taking any necessary resolution actions to settle the catalog ownership conflicts. Accurate tracking of actions taken and all communication is essential. This position reports into the Catalog Management for Publishers Supervisor, Conflict Resolution (“CMPub Supervisor”) and includes any ad hoc tasks delegated from the CMPub Supervisor. This position requires a thorough understanding of music publishing and copyright, a data driven analytical mindset and extreme attention to detail.

$23-$25 range per hour depending on experience

A few things about ORFIUM

Orfium is the global technology leader solving the entertainment industry’s biggest challenges around digital music and broadcast rights management, cue sheets, data, and reporting.

We’re transforming the entertainment ecosystem with industry-leading software and music reporting solutions so that whenever music is played in the world, Orfium is working behind the scenes to support its customers to track it, deliver the data, and help creators, rights holders, and media companies report and monetize the usage.

Orfium works with some of the largest music and entertainment companies in the world including Warner Music Group, Sony Music Entertainment, Sony Music Publishing, Warner Chappell Music Publishing, Universal Music Publishing Group, Ingrooves, Red Bull, and many more! Our team of 700+ operates from locations including LA, London, Dublin, Tokyo, Sofia and Athens.

We’re music lovers, developers, data scientists and designers - all working together to improve the entertainment industry for everyone. Our people are passionate, dedicated and constantly innovating. We’re committed to creating a fair and transparent working environment where everyone can thrive and be themselves. We are looking for talented people to join our team who are passionate about making a difference!

Requirements

Duties/Responsibilities:

• Resolving, escalating (when applicable), and properly annotating conflicts in any assigned applications or databases provided by the CMPub Supervisor, efficiently and accurately.
• Taking the necessary actions in YouTube’s Content Management System including publisher ownership collection share removals and publisher ownership collection share adjustments as necessary to resolve the conflict.
• Escalating genuine and/or conflicts without discoverable verification information when necessary.
• Identifying prominent bad actors on YouTube by performing data analysis and communicating findings to leadership.
• Research and stay up to date on major catalog acquisitions to prepare for ownership transfers to our clients.Proactively communicate ideas, insights, and issues to the CMPub Supervisor.
• Tracking all actions and communication required for billing and data collection purposes.
• Monitoring one’s own performance and thinking critically on ways to improve as an employee.
• Taking action on constructive feedback provided by the CMPub Supervisor.
• Maintain documentation of tasks, product training, required annotation, and workflows and communicate any ideas for improving Orfium’s existing documentation to Catalog Management Supervisor, Conflict Resolution.
• Other duties assigned by the Catalog Management Supervisor, Conflict Resolution.

Qualifications:

• 1-2 years experience working for a Music Publisher or PRO.
• Solid understanding of music publishing and copyright industry practices.
• Exceptional verbal and written communication skills; extremely detail-oriented.
• Excellent time management skills with a proven ability to meet deadlines.
• Exceptional analytical and problem-solving skills and the ability to manage large lets of data
• Ability to prioritize projects and tasks.
• Ability to function well in an evolving, fast-paced and deadline driven environment.
• High self-initiative with the ability to work well under pressure.
• Ability to adapt quickly to the changing needs of the company and our customers.
• Advanced computer literacy (i.e. Word, Excel, Powerpoint, Chrome, YouTube CMS, new platforms, etc.)
• Analytical, data driven mindset.
• Ability to work effectively with minimal supervision.
• Excellent communication and coordination skills.
• Preferred BA or BS degree from an accredited college or university.

Benefits

🚀 You'll get to work into one of the up-and-coming tech companies in the Music Industry.

🏠 Hybrid work model

💰 Competitive salary & Stock Options plan.

🏥 Private Health & Life Insurance.

🌴 Extra Days Off.

💻 Latest tech equipment.

ORFIUM is proud to be an equal opportunity workplace. We are committed to equal employment opportunities without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.