Community Outreach Coordinator - CenCal

About Tangelo!

Tangelo is dedicated to improving healthy food access and promoting healthier lifestyles by making nutritious, affordable, and delicious food options accessible through a benefits platform for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced costs, or even free, through partnerships with insurance companies, governments, universities, non-profits, and employers.

Join Our Team as a Community Outreach Coordinator!

Are you an experienced Community Outreach Coordinator with a knack for sales? We are excited to welcome you to our dynamic and growing team! In this role, you'll spend most of your day off-site, forging strong relationships with community-based organizations (CBOs), referring physicians, medical offices, and other key community stakeholders in your assigned area.

Why Join Us?

You will play a vital role in enhancing our community's access to health plan benefits while delivering an exceptional customer experience to our partners. If you are passionate about community outreach and thrive in a fast-paced environment, we want to hear from you!

What You'll Get To Do

• Territory Management: Effectively manage your assigned territory, ensuring optimal coverage and engagement.
• Education and Training: Educate CBOs and referring provider offices on new food offerings, enhancements, enrollments, and outcomes.
• Issue Resolution: Identify and resolve service issues related to CBOs, referring physicians, their staff, and patients.
• Network Growth: Grow the CBO and provider network through new provider recruitment and business development opportunities.
• Presentation Preparation: Gather and prepare presentation materials for training sessions.
• In-Service Organization: Organize and conduct office managers' in-service, including training, marketing, and education materials.
• Activity Logging: Maintain detailed visit and activity logs in HubSpot, tracking issues raised during visits.
• Escalation: Escalate unresolved issues to the manager/director for tracking and resolution.

What You'll Bring To The Team

• 2-4 years of health plan or management service organization experience in CBO or provider relations. 
• Bilingual English/Spanish.
• Excellent oral and written communication skills.
• PC literate, including Google Sheets, Google Docs, Canva, etc.
• Strong customer service skills and experience.
• Strong organizational skills.
• Excellent interpersonal skills.
• Ability to work in a team environment.
• Ability to work independently.
• This position requires local travel (within 50-mile radius) at least 80% of the time.

The job looks interesting but you don't know if you meet all of the qualifications on paper?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

What We Offer

• Compensation for this role is $52k + commission.
• Unlimited PTO and 9 public holidays.
• Medical, dental, vision & life insurance. Two of our medical plans include a 100% employer-paid option for Tangelino only enrollment.
• Eight weeks of fully paid parental leave after eight months of employment.
• Remote-first work environment for most employees. If you join our Community Engagement Team, you have the opportunity to WFH at least 1 day/week.
• Company provided MacBook for most employees. If you join our Community Engagement Team, you receive a company provided iPad.
• Employee wellness resources and discounts for things like emotional health, auto, financial, travel, electronics, apparel, gym & fitness, food & grocery, child care, pets, education and more!

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.