Collections Specialist

Description:

• Collections Specialist, Credit: Overview: Thinking fast. Acting fast. But nevertheless sustainable.
• This mission statement is mirrored not only by our new brand promise, “Forever Faster,” but also by our guiding principle for the entire company.
• To achieve our objectives, we require individuals that do not merely break the rules, but change the game.

Responsibilities include, but are not limited to:

• Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
• Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
• Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
• Perform ongoing cash collections.
• Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
• Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.

Qualifications:

• 1+ years of experience
• Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook
• Negotiation and problem-solving skills
• Effective phone/email communication skills