Case Manager | Housing

Position Summary

The Case Manager (CM) will identify, screen, and assist individuals and families with accessing culturally affirming social support services. This person will work in collaboration with the Outreach Team and community partners to conduct compassionate outreach to hard-to-reach BIPOC residents who may be experiencing multiple barriers to care (i.e., housing, food insecurity, transportation, etc.) In the role, the CM will focus on the whole person and administered intake, assessments, strength-based case management, advocacy and community-based referrals, and linkages.

Case Manager (Housing Specialist) works to increase housing opportunities for our program participants. The Housing Specialist/Case Manager will conduct outreach in the community to build relationships with landlords and provide housing search education in the form of 1:1 counseling, facilitating educational workshops, providing landlord/tenant mediation. The position requires candidate to work independently, and collaboratively as a team with the ultimate goal of increasing housing opportunities for the organization and placing program participants in housing that suits their needs. This position requires knowledge of Long Beach/Los Angeles (and surrounding areas) housing market trends, fair housing, landlord/tenant rights, and a strong understanding of the leasing process.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide ongoing support, crisis intervention and housing stability support and resource referrals,
• Provide additional support and assist as needed with landlord outreach, identification of rental vacancies,
• Assist with completion of rental applications and fee payment
• Conducting Client Intake by phone, zoom, or in person,
• Collect information about clients through assessments and screenings
• Make adequate referrals and/or linkages
• Communicate with external organizations to provide additional information and coordination to ensure the client obtains necessary resources
• Assist Clients with obtaining and completing forms
• Understands and works with the various support systems available in the community
• Identify emergency needs and make an approximate referral
• Serve as primary housing advocate and peer support person
• Maintain confidentiality of records relating to client's records
• Prepare and maintain notes in Unite s Platform and produce monthly reports
• Attend weekly/monthly staff meetings and participate in case conferences as needed

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in psychology, counseling, rehab counseling or closely related field
• A minimum of two years of related experience OR
• A Master's degree in social work, psychology, counseling, vocational rehabilitation, or a closely related field
• Ability to understand the characteristics of a wide range of intellectual disabilities
• Personal and professional experience with mindfulness or meditation work preferred
• Possesses excellent interpersonal skills and the ability to handle emotionally charged situations
• Ability to effectively communicate with external community partners, and clients verbally and in written correspondence
• Technical proficiency with Unite Us platform (Training Provided)
• · CES/LAHSA experienced preferred
• · Database experience (HMIS) strongly preferred
• · Familiarity with TAY and HUD programs

Benefits

• QSEHRA (Qualified Small Employer Health Reimbursement Arrangement): Our competitive healthcare package includes coverage for medical, vision, dental, and prescription expenses, with reimbursement options tailored to your needs.

• 401(k) Retirement Plan by Guideline: Secure your financial future with our 401(k) retirement plan, managed by Guideline, offering convenient investment options and employer contributions.
• Generous Paid Time Off: Enjoy a healthy work-life balance with our generous paid time off policy, including vacation days, personal days, and mental health time off to prioritize your well-being.
• Annual Shutdown: Embrace the holiday spirit and spend quality time with your loved ones during our annual shutdown period from December 24th to December 27th, with paid time off.
• Paid Holidays: Celebrate and recharge with 12 paid holidays throughout the year, including all 11 federal holidays, to enjoy special moments with family and friends.
• Sick Leave: Take care of yourself when you're under the weather with paid sick leave to ensure you can rest and recover without worrying about lost income.
• Bereavement Leave: Receive compassionate support during difficult times with bereavement leave to attend to the needs of yourself and your family following the loss of a loved one.
• Paid Family Leave: Prioritize your family's well-being with paid family leave benefits to support the joys and responsibilities of parenthood, caregiving, or family emergencies.

Hourly Salary Range: $21.15-$35.67