C4PS-2510 MCTIMS Training Field Service Representatives - NOVEMBER 2024

Position Title: MCTIMS Training Field Service Representatives (FSR)

Location: Multiple Locations: Camp Pendleton, Camp Lejeune, Camp Foster (Okinawa, JPN)

Position Type: Full-time

Salary Range: $80,000 - $90,000

Security Clearance Requirement: Position requires active security clearance

Certification Requirements: N/A

Years of Experience: 3+ years in relevant field

Roles and Responsibilities:

The MCTIMS FSR supports training information systems for the United States Marine Corps (MCTIMS).  FSRs will be responsible for assisting with the management of the web-based system that supports individual and unit training management for the USMC.

• Provide MCTIMS end user support to include (but not limited to):  
• A wide range of technical and systems support to help users effectively use the technology
• Address any issues in order to improve their productivity and reduce friction.
• Provide prompt and thorough assistance to end-user technical concerns and problems.
• Creation, development, and management of training modules as directed by customer, if applicable.
• Provide documentation of support, guidance, and system recommendations.

Required Skills:

• 3 years' experience with systems administration and end user support.
• 3 years' experiences customer service experience in an IT related capacity - working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.
• Strong active listening, data entry, and documentation skills.
• Excellent organizational, planning, and prioritization skills.
• Excellent interpersonal skills.

Education:

• Bachelor's degree in computer systems or related field preferred, but not required

Requirements

• TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and be physically qualified to support military exercises and contingency operations.
• 3+ years' experience in a relevant field
• Experience supporting Marine Corps C4I systems and equipment.
• Minimum of 3 years’ experience in military training and education.
• Direct participation in real-world operations is desired.
• Strong active listening, data entry, and documentation skills.
• Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.

Certification Requirements: N/A

Benefits

• Paid Vacation, Sick Time and Holidays
• Medical, Dental, Life and Disability Insurance
• 401K with Employer Contribution Matching
• Service Disabled Veteran Owned Business
• Equal Opportunity Employer
• ISO 9001:2015 Certified Company
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