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C4PS-2510 MCTIMS Training Field Service Representatives - NOVEMBER 2024

C4 Planning Solutions, LLC

Camp Pendleton North, california


Job Details

Full-time


Full Job Description

Position Title: MCTIMS Training Field Service Representatives (FSR)

Location: Multiple Locations: Camp Pendleton, Camp Lejeune, Camp Foster, Okinawa

Position Type: Full-time

Salary Range: $80,000 - $90,000

Security Clearance Requirement: Position requires active security clearance

Certification Requirements:

  • CompTIA Security+

Years of Experience: 3+ years in relevant field

Roles and Responsibilities:

The MCTIMS FSR supports training information systems for the United States Marine Corps (MCTIMS).  FSRs will be responsible for assisting with the management of the web-based system that supports individual and unit training management for the USMC.

  • Provide MCTIMS end user support to include (but not limited to):  
  • A wide range of technical and systems support to help users effectively use the technology
  • Address any issues in order to improve their productivity and reduce friction.
  • Provide prompt and thorough assistance to end-user technical concerns and problems.
  • Creation, development, and management of training modules as directed by customer, if applicable.
  • Provide documentation of support, guidance, and system recommendations.

Required Skills:

  • 3 years' experience with systems administration and end user support.
  • 3 years' experiences customer service experience in an IT related capacity - working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.
  • Strong active listening, data entry, and documentation skills.
  • Excellent organizational, planning, and prioritization skills.
  • Excellent interpersonal skills.

Education:

  • Bachelor's degree in computer systems or related field preferred, but not required

Requirements

  • TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and be physically qualified to support military exercises and contingency operations.
  • 3+ years' experience in a relevant field
  • Experience supporting Marine Corps C4I systems and equipment.
  • Minimum of 3 years’ experience in military training and education.
  • Direct participation in real-world operations is desired.
  • Strong active listening, data entry, and documentation skills.
  • Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.

Certification Requirements:

  • CompTIA Security+

Benefits

  • Paid Vacation, Sick Time and Holidays
  • Medical, Dental, Life and Disability Insurance
  • 401K with Employer Contribution Matching
  • Service Disabled Veteran Owned Business
  • Equal Opportunity Employer
  • ISO 9001:2015 Certified Company
  • www.c4plans.com

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