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Business Office Support Clerk

Northern California Behavioral Health System

Santa Rosa, california

Job Details



Full Job Description

POSITION TITLE: Business Office Support Clerk

REPORTS TO (TITLE): Business Office Director

Pay: $23-$25/hour

DESCRIPTION OF POSITION:                   

The Business Office Support Clerk will provide a positive, responsive environment for receiving internal and external customers.  Responsibilities include providing general office support with a variety of clerical activities and related tasks. Primary duties are mail distribution, flow of correspondence, scanning and indexing documents into our electronic filing system, as well as additional clerical duties.



·         Facilitates the flow of organization information.

·         Provides back-up clerical support to the Business Office Team members such as photocopying, faxing, scanning, filing, and collating.

·         Performs related duties, as requested.

·         Upholds the Organization's ethics and customer service standards.


Knowledge and Experience:

·         High school diploma or equivalent required.

·         Current NCI equivalent as approved by the Chief Nursing Officer (or obtained within the first 30 days of hire).

·         Experience in healthcare or related field preferred.

·         Bilingual English/Spanish a plus.

Skills and Abilities:

·         Maintains confidentiality of patients at all times.

·         Ability to communicate effectively with both customers and staff members.

·         Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.

·         Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint) preferred

·         Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.

·         Strong written and verbal communication skills.

·         Strong interpersonal skills.  Ability to work with people with a variety of background and educational levels.

·         Ability to work independently and as part of a team.

·         Good judgment, problem solving and decision-making skills.

·         Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.

·         Ability to work in a fast-paced, expanding organization.

Physical Requirements:  

While performing the duties of this job, this position is frequently required to do the following: 

·         Use standard office equipment and access, input, and retrieve information from a computer.   Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 

·         Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 

·         Give and follow verbal and written instructions with attention to detail and accuracy. 

·         Vision: see details of objects at close range.

·         Coordinate multiple tasks simultaneously. 

·         Reach forward, up, down, and to the side. 

·         Typing, data entry (finger dexterity).

·         Sit for an extended period of time throughout the day.

·         Read forms and/or computer screen.

·         Lift up to ten (10) pounds.


  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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