Behavioral Health Administrative Assistant

The Behavioral Health Administrative Assistant shall provide primary clerical and administrative support to the Integrated Behavioral Health Program and its staff. This position often serves as the first point of contact for patients connecting to behavioral health and is an essential role for the operations of the program.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities

• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, scanning, and data entry.
• Participates in, records and prepares minutes of program meetings along with preparing the agenda and monthly IBHP calendar. Makes arrangements and prepares, or supervises preparation of necessary materials for meetings along with room reservations
• Acts as first point of contact for this program, has knowledge of all TVHC services and community resources.
• Responsible for the day-to-day telephone communication with patients, staff and outside community, wherein the AA answers, screens, and routes calls to appropriate staff and provides community resources as needed.
• Coordinates patient appointments and scheduling templates in EPIC. Responsible for coordinating and managing patient wait lists.
• Responsible for coordinating distribution of consent forms with clinicians, registering patients and verifying  patient insurance.
• Maintains confidentiality and adheres to all HIPAA regulations.
• Documents all encounters in a timely manner and in accordance to TVHC and program standards.
• Orders supplies according to established TVHC, Inc. procedures, receives and organizes all merchandise and compares order with purchase order for correctness, maintains file of purchase orders, processes invoices for payment, maintains control logs and coding system as requested by the Behavioral Health Director.
• Develops and maintains program files, including closed cases in accordance with funding standards and directives.
• Perform weekly non-clinical audits of clinical documentation and coordinates with QA to follow-through and correct documentation, if needed.
• Act as point contact for Behavioral Health Credentialing and collaborates with the Credentialing department to ensure compliance with new and current employee credentialing documents.
• Receives, opens, clears and distributes the center business mail.
• Performs other related duties as required.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

Requirements

• Bilingual, English/Spanish required.
• AA degree in Business Administration or related field from an accredited institution or equivalent experience preferred.
• Minimum two years previous office experience, in administrative assistant capacity preferred.
• Intermediate or advanced computer skills; experience using MS Word, Excel, and PowerPoint preferred.
• Knowledge of, and experience with Medi-Cal, Medi-Cal HMO, and Medicare insurance highly preferred.
• Experience working with Non-Profit agencies or in healthcare preferred.

Qualifications

• Understands the importance of maintaining confidentiality; able to maintain confidentiality.
• Able to work and collaborate within a multidisciplinary team.
• Ability to respond efficiently to program needs and requests.
• Good customer service skills.
• Ability to manage and respond to multiple tasks timely.
• Excellent verbal and written communication skills.
• Ability to meet or exceed Service Excellence Standards of TVHC, Inc.
• Ability to travel to designated locations as needed.
• Highly flexible: able to accommodate changing needs of management / administration.
• Good time management skills; Self-starter; motivated.

Benefits

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.