Accounts Receivable and Collections Manager

Overview: Showroom is seeking an experienced and detail-oriented Accounts Receivable (AR) and Collections Manager to join our dynamic and growing finance team.  The AR & Collections Manager will oversee the accounts receivable and collections processes of the company to ensure timely and accurate billing, payments, and collections.  This role will manage a team of AR  and Collections specialists, maintain relationships with clients, and implement strategies to optimize cash flow and reduce bad debts.

Responsibilities:

• Accounts Receivable Management:
• Oversee the entire accounts receivable function, ensuring accurate invoicing and timely payments from clients.
• Monitor customer accounts for delayed payments, discrepancies, and other potential issues.
• Ensure proper and timely recording of transactions in the accounting system.
• Review aging reports regularly and implement strategies to minimize outstanding receivables.
• Manage the application of customer payments, credit memos, and adjustments.
• Collections:
• Develop and manage the collections process to minimize overdue accounts and bad debts.
• Direct and support the collections team in communicating with clients about overdue payments.
• Collaborate with the sales and customer service teams to resolve any disputes or billing issues.
• Negotiate payment plans with delinquent customers where necessary.
• Initiate legal proceedings against debtors when required, coordinating with legal counsel if necessary.
• Team Leadership:
• Lead, train, and mentor a team of accounts receivable specialists.
• Conduct performance evaluations, set goals, and provide ongoing coaching.
• Ensure team members are aligned with department and organizational goals.
• Process Improvement:
• Analyze current processes and systems, and recommend improvements to increase efficiency and accuracy.
• Implement and maintain AR and collections policies and procedures.
• Collaborate with IT and other departments to ensure systems support AR and collections processes effectively.
• Reporting & Compliance:
• Prepare and present regular reports on AR performance, including cash flow forecasts and key metrics like Days Sales Outstanding (DSO).
• Ensure compliance with internal financial policies and procedures, as well as any external regulatory requirements.
• Collaborate with external auditors during audits and provide necessary documentation.

Requirements

Requirements:

• Education:
• Bachelor’s degree in Accounting, Finance, or related field required.
• Experience:
• Minimum of five years of experience in accounts receivable and collections, with at least two years in a management or supervisory role.
• Experience in managing a high-volume AR department and dealing with complex billing systems.
• Knowledge of accounting software (e.g., SAP, Oracle, QuickBooks) and strong proficiency with Excel.
• Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for dealing with internal teams and external clients.
• Leadership and team management abilities.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Knowledge of financial regulations and compliance standards.
• Ability to work under pressure and meet tight deadlines.

Benefits

Why Join Us:

Showroom is proud to be an Equal Opportunity Employer.

• Opportunity to work in a rapid-growth, innovative company with a talented and collaborative team.
• Competitive compensation package and benefits.
• Work remotely from anywhere in the Continental US
• Ongoing opportunities for professional development and career advancement.
• Opportunity to have a great deal of ownership and influence on the finance team’s strategy and direction

Who We Are: Showroom exists to create inspirational spaces and aspirational experiences through world-class design, service, and technology.  We’ve reimagined the furnishing and design experience by creating a wholly new distribution model for this $200bn industry. Parent company to a portfolio of brands including Vesta (luxury staging & interior design services) and Feather/Fernish (furniture rental), Showroom leverages its proprietary logistics and technology foundation to create a flywheel of specialty residential services that build upon its core as the  largest home staging business in the U.S. Since its 2017 launch, Showroom has worked on some of the most exclusive projects in the country and is frequently featured on hit TV shows such as Bravo’s Million Dollar Listing and Netflix’s Selling Sunset.  Our technology is focused on creating seamless experiences for our designers and operations team and delighting customers with frictionless shopping and interior design.

Our Core Values:

• Get it done! We have a bias toward action, balancing grit with smart work to accomplish our goals. We see business challenges as opportunities, always bringing forth solutions, and believe no challenge is too great to solve collectively.
• Design excellence: We believe exceptional design is a function of continuous improvement, and apply this purity of purpose to our process, products and people.
• Execute in partnership, and with pride: We rise by lifting others and are most successful when our clients and colleagues are successful as well. Our team is self-motivated and committed to leading others to achieve our collective goals.
• Invest in growth: We approach business with an entrepreneurial spirit. We are intensely focused on progress, believing profitable growth is the path forward. We “invest, not spend,” valuing impact and the efficient achievement of results.

Own the Outcome: We develop the most talented people, empowering them to offer a world-class experience to our clients. We deliver inspiring design in a reliable, organized and consistent manner that our clients and team can trust. We do this with a fanatical attention to detail, expecting perfection but accepting excellence.