Account Manager, MLB Travel

ABOUT PIVOT

PIVOT is a full-service sports marketing agency built at the nexus of brands and culture, forming alliances between consumer brands, athletes, sports, the arts, causes, business & media.

Our Mission: To deliver best-in-class expertise, always prioritizing our client’s needs to achieve optimal success.

Our Vision: To be the industry-leading sports & entertainment agency by offering a strategic array of diverse, best-in-class client services.

Our Core Values to Clients:

- EXCELLENCE

We are committed to consistently delivering the highest standards of service, with relentless dedication to providing unforgettable and flawless experiences for our clients.

- TRUST

Winning teams are built on trust. We don’t take for granted the trust we earn through our dependability, transparency, and genuine care for our clients.

- COLLABORATION

We're your ultimate travel partner, working in sync with you to elevate your travel experience. From big decisions to the smallest detail, we are ready to assist, strategize, and execute with best-in-class service.

- INNOVATION

We are driven to constantly explore cutting edge solutions, forecasting industry trends, and seeking out the most exceptional offerings. We are always one step ahead in delivering unparalleled service.

SUMMARY

The Account Manager, MLB Travel will play a pivotal role in providing day-to-day operations and administrative support to the Vice President of Major League Baseball at PIVOT Agency. This position demands exceptional attention to detail, administrative precision, timely task completion, and effective communication with all PIVOT staff and clients. The Account Manager, MLB Travel will report directly to the VP of MLB Travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process documents, ensuring important details for hotel stays with MLB teams are accurately handled.
• Create and disseminate detailed emails both internally and externally to clients.
• Collaborate with the VP of MLB Travel to provide day-to-day administrative coordination for clients.
• Assist in managing individual travel requests (hotels, car rentals, long-term housing, charter flights) for VIP clients.
• Utilize Salesforce, and CVENT for account management, contact tracking, and hotel sourcing.
• Compile and dispatch documents via email, including rooming lists, KPL, In-Room Dining (IRD) and Food & Beverage (F&B) menus.
• Assist with contracting and redlining of contracts
• Respond promptly to urgent requests during business hours.
• Aid Travel Division finance team on any specific folio requests, pick up reports, commission or hotel support
• Outline event requirements with client (dates of stay, room/meeting space needs, concessions, etc)

SUCCESS CRITERIA

• Professional communication skills and high attention to detail both internally and externally, with teams, corporate clients, and hotel properties.
• Effective time management to deliver first-class service to PIVOT Travel clients.
• Ability to efficiently manage the daily travel needs of PIVOT Clients.
• Representation of the company in accordance with its core values and objectives.
• Mandatory daily communication internally during business hours.
• Demonstrate strong interpersonal skills and high emotional intelligence to effectively navigate dynamic work environments and foster positive relationships with colleagues and clients. Exhibit empathy, self-awareness, and the ability to communicate and collaborate effectively

Requirements

Required Education and Experience:

• BA/BS in Business, Sports Management, Marketing or other related disciplines.
• 4+ years of employment experience in a fast-paced environment with competing deadlines.
• Expert knowledge and understanding of group logistics/ Hotel logistics from both a competitive and business perspective.
• Acute attention to detail, organization, and efficiency.

QUALIFICATIONS

Knowledge, Skills, Abilities

• Understanding of Major League Baseball travel patterns.
• Prior experience in the luxury travel industry or professional sports environment is advantageous.
• Proficiency in Microsoft Office & Google Suite.
• Familiarity with Salesforce, Sabre, and CVENT preferred.
• Excellent presentation skills, both written and oral.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home

EMPLOYMENT PRACTICES

At PIVOT Agency, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

WORK ENVIRONMENT

This role operates in a typical business environment working remotely from an employee’s home office. This role routinely uses a computer and its voice or video call capabilities. This role requires working long hours sitting and staring at a computer and talking via voice and video calls.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to use a laptop computer. Specific physical abilities required by this job include sitting, standing, talking and hearing both in person and over the phone and keyboarding.