Academic Operations Supervisor

One of California’s leading educational service providers, FLEX College Prep, is seeking dynamic and customer-driven individuals to drive sales within assigned markets and provide outstanding service to its diverse client base. The Academic Operations Supervisor performs a valuable role supporting the sales and operations departments as well a primary contact for clients. This position will report directly to FLEX’s Director of Academic Operations.

What you’ll do:

Operations Support

• Oversee Operations Staff at 3 locations
• Perform all administrative tasks related to FLEX services, ensuring smooth operations both in-person and online.
• Monitor and track data related to customer satisfaction and student progress.
• Oversee all of FLEX's California facilities, including coordinating lease agreements, and utilities, and maintaining a professional center aesthetic.

Sales Support

• Work with the Director for Academic Service Operations on sales promotions/ pricing structures.
• Coordinate and Facilitate marketing efforts, including webinars, seminars, direct mailings, etc.
• Manage FLEX institutional partnerships, ensuring excellent student satisfaction.
• Ensure high standards of post-sale service and manage program data and analytics to enhance service quality.
• Maintain an updated CRM system, provide accurate sales forecasts, and optimize lead management.
• Respond to customer inquiries.

Where you’ll do it:

• Northern California: Cupertino or Palo Alto; occasional travel to Fremont and Irvine offices

Requirements

What we’re looking for:

• Bachelor’s degree required
• MUST have 3+ years exp managing a staff of 4-5 direct reports
• 2+ years of administrative / sales operations experience
• Experience working in education, college prep or related industry strongly preferred
• Strong MS Office and CRM database experience
• Strong interpersonal communication skills, ability to establish rapport with students, parents, and co-workers
• Excellent time-management, attention to detail, and organizational skills
• Proven ability to multi-task

Benefits

What we’re excited to give you:

• Compensation range: $70,000 - $80,000 annually
• Hybrid after 1st 90 days
• Opportunities for rapid growth and merit-based promotion
• 2 weeks paid time off + paid company holidays
• Eligibility to join the Credit Union of Southern California
• Complimentary WellHub membership
• Subsidized medical, dental and vision insurance
• Discounts for FLEX services
• Free food.  Getting out of bed can be hard - coffee’s on us!