Scheduling Coordinator - Surprise

Ally Pediatric Therapy, a specialty clinic for children with autism and other childhood disorders, is looking for an Administrative Operations Coordinator to join our growing team.

Our mission is to be an ally in growth. To do so, we utilize a unique approach of integrating the principles of applied behavior analysis and speech-language pathology expertise.
This isn't just a job to us...we go home each day knowing we made a difference and think about how we can build on that tomorrow.

Benefits
1. Pay range starting at $45,000+ depending on experience
2. Career development and training opportunities
3. Health care plan (medical and dental)
4. Retirement plan with company match
5. Paid time off

Core Values
1. Be an Ally
2. Embrace Growth
3. Do What's Right
4. Have Fun!

Position Summary

The Scheduling Coordinator is the first point of contact for in clinic clients and families. Responsible for creating the therapy schedules for our kiddos, notifying families of changes to said schedule, coordinating replacements and ensuring staff are scheduled accordingly. Accountable for ensuring the clinic has all necessary supplies, staff have access to necessary tools and supplies and that the clinic is running smoothly and efficiently.

Provide superb experiences by building and maintaining relationships with clients, families and staff. Deliver excellent client experience by being efficient, professional, personable, accurate and prompt.

Key Responsibilities

1. Draft and maintain schedules that meet clinical recommendations and labor utilization

2. Manage call-offs and cancellations minimizing reduction in client or staff hours

3. Manage scheduling inbox, update the client activity log

4. Notify families of cancelations within 30 minutes of notice from staff

5. Send session converting email reminder to staff within 24 hours of session end

6. Enter client schedules in CR and update codes and providers as necessary

7. Enter and maintain staff schedules in Kronos 8. Review and approve or reject timesheet change requests 9. Ensure clinic is clean, organized and fully supplied

Requirements

• Ability to work M-F from 7:00am to 4:00pm
• Must be incredibly efficient, organized, and focused on the details while managing a complicated process that involves internal and external stakeholders
• Experience working in scheduling systems to manage resource allocation across large groups
• Excellent problem-solving and communication skills