Relationship Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission 

We are looking for a Relationship Manager to join our fast-growing Relationship Management team. Reporting to our Account Director, you will be supporting the team on developing strong relationships with some of our most important customers.

The Relationship Manager is responsible for managing a portfolio made up primarily of Airline businesses with the goal of maintaining and developing strong customer relationships. In this crucial role the Relationship Manager represents Nuvei to several of our most important customers in the Airline industry. The main aims are to act as a payment consultant on existing, new and evolving methods of payment, while also ensuring consistent and reliable revenue growth.  

Key responsibilities include, but are not limited to:

• Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships
• Use your understanding of your customers, our products and industry to proactively go to customers with recommendations that will help them grow
• Use transactional data to provide insights to your customers on how they can improve performance across all areas of their business
• Work closely with our Product teams to help influence our new product developments based on customer needs
• Identify and close new opportunities to grow business within your portfolio of customers
• Act as a central point of ocntact to a wide range of internal functions.
• Travel to visit customers as required

Requirements

•  Minimum 3+ years of experience within the Payments industry, either with a PSP/Acquirer or managing payments as a Merchant
• Minimum 3+ years of experience in a relationship management/account management role preferably within enterprise software or other technology related industries.
• Experience of working with or at Airlines is a strong plus but not required
• Self motivated and able to work with little oversight
• Be genuinely curious to learn – both about our industry and our customers.
• Comfortable working with data and a skilled enough communicator to be able to use that data to make new product recommendations in a commercial setting.
• A desire to progress and develop yourself personally and professionally.

Benefits

Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.

Nuvei perks also include:

• Frequent training programs on new systems and platforms.
• Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
• Group Private Medical Insurance
• Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• Employee recognition program and possibilities for advancement in various fields.
• Modern, dynamic and great work environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.