Principal, Customer Executive

About Us:
eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road. eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.

As a member of the Customer Success Organization, the Principal, Customer Executive will be responsible for managing the customer’s lifecycle journey, positioning him/herself as a partner and trusted advisor to the customer. The Principal will be the key point of contact for a named customer account, building robust relationships with executive leaders and key decision makers within the customer’s organization. S/he will be a product and relationship expert that is highly skilled at navigating complex organization structures to ensure value is created, measured, and known within the customer organization.

About You:

You are passionate about Healthcare and HCIT and desire to focus on helping organizations evolve their Virtual Care strategy to ensure financial outcomes, to enhance patient and provider experience, and to improve quality outcomes.

You thrive in a highly-collaborative environment and are motivated by working with other high-performers.

You find creative ways to engage with customers, build relationships, and influence the organizational process.

You’re dedicated to professional development and personal growth.

Requirements

Job Responsibilities/Major Functions:

1. Develop relationships within the Customer Organization
   Build and maintain a customer stakeholder map of the customer organization.
   Maintain existing relationships with key customer stakeholders and consistently expand eVisit’s relationship footprint within the customer organization.
2. Actively manage customer to keep key stakeholders in the eVisit community and associated healthcare ecosystem
3. Facilitate introductions and engagements between eVisit and the customer organization, ensuring eVisit secures key engagements with the customer.

Define and optimize customer journey to facilitate customer ROI Attainment

1. Create and Manage a Success Plan for assigned customer(s)
2. Consult with customers, in partnership with the Clinical Strategy Team, to attain desired economic value for each deployed use-case.
3. Understand customer’s desired outcomes and how they will be attained through the utilization of the eVisit platform.
4. In partnership with the Clinical Strategy team, manage the Customer Executive Business Review Process for assigned customer(s).

Drive value for customers

1. Engage with customers to drive software adoption.
2. Demonstrate and promote new products, enhancements, and updates.
3. Support assigned customers to drive product adoption and ensure they leverage the solution to achieve full business value, accomplished through leveraging created materials, conducting onsite sessions with the customer, etc.
4. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
5. Provide targeted software training to Customers as needed
6. Identify ways to increase client usage, identifying processes, best practice, and workflows within the organization to better leverage product solutions.

Drive alignment with Renewals & Upsell and Sales

1. Engage in the renewal process with assigned customer(s); proactively driving leading indicators around renewal. Utilize Key metrics
2. Own tracking and reporting for key business and growth metrics related to Customer Health
3. Prioritize resources using a data-driven approach focusing on at-risk scenarios and expansion opportunities
4. Provide weekly account status reports to eVisit internal stakeholder group.

Requirements:

1. 10+ years serving roles in Healthcare and/or Healthcare IT.
2. Experience consulting with leaders spread through complex healthcare organizational structures.
3. Experience in business strategy consultation; advising and driving strategy at the Executive level of growth-focused organizations.
4. Bachelor's degree or equivalent practical experience required, MHA/MBA preferred.
5. Strong financial acumen and business sense. Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data, and industry.
6. Ability to reside within the Phoenix-Area, Dallas-Area geography.

Benefits

1. Competitive salary
2. Great benefits package including medical, dental, vision, HSA & FSA plans
3. 401(k)
4. Generous PTO plan, plus 12 paid national holidays
5. Fun, collaborative environment where the company is working to define the future of telemedicine
6. Excellent opportunity for professional growth