Microsoft Dynamics CRM Administrator

About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America, and is the American Trucking Association's only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

We are seeking a Microsoft Dynamics CRM Administrator to join our team. This position will report to the Senior Vice President and Chief Revenue Officer and will be responsible for the administration, configuration, and support of our Microsoft Dynamics 365 platform. You will work closely with business and technical stakeholders to ensure that our CRM system supports and enhances the operations of our toll payment and weigh station bypass services. This role is crucial in maintaining system integrity, performance, and security, while also developing new solutions to meet evolving business needs.

Key Responsibilities

• Administer, configure, and maintain the Microsoft Dynamics 365 platform, ensuring seamless integration with PrePass's toll payment and bypass systems.
• Ensure optimal system performance, uptime, and security, quickly addressing any issues to maintain smooth operations for mission-critical applications.
• Design, develop, and deploy custom workflows, forms, and reports to support PrePass’s unique business processes and enhance system functionality.
• Collaborate closely with IT, Business Intelligence, and other technical teams to understand business requirements, translating them into effective technical solutions within Dynamics 365.
• Manage system upgrades and new releases, ensuring they align with operational needs and minimize any potential disruption to services.
• Maintain data integrity across the CRM system, focusing on accuracy and reliability of data used in critical functions such as fleet management and tolling.
• Create and maintain comprehensive system documentation, including design specifications, test plans, and user/admin guides.
• Work with the data management and Business Intelligence teams to ensure smooth integration of Dynamics 365 data with other systems, supporting data-driven decision-making.
• Participate in all phases of the solution delivery life cycle, including planning, design, testing, and implementation, with an emphasis on scalability and efficiency for PrePass’s expanding services.
• Train and support end users and stakeholders on Dynamics 365 functionality, with a focus on enhancing their ability to leverage the system for specific business needs.

Requirements

Required

• 5+ years of experience as a System Administrator, with strong experience in Microsoft Dynamics CRM system administration.
• Proven ability to troubleshoot and resolve complex system issues, ensuring high availability and performance.
• Experience with the design and development of workflows, forms, and reports within Dynamics 365.
• Strong collaboration and communication skills, with the ability to work effectively across departments.
• Experience managing system upgrades and new releases with minimal disruption to operations.
• Knowledge of SQL and database management as it relates to Dynamics 365.
• Relevant certifications in Microsoft Dynamics CRM are highly preferred.

Preferred

• Experience with Agile methodologies and working in a Scrum team environment.
• Familiarity with Power Platform, Dataverse, and integration with other Microsoft services.
• Experience working within the SDLC, with a focus on Dynamics 365 solutions.
• Knowledge of basic accounting principles and financial reporting within Dynamics 365.
• Working knowledge of PowerBI, SharePoint Online, and SQL Databases.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.