Information Technology Operations Engineer

Network and Infrastructure Management:

· Manage the systems and infrastructure of the datacenter network, including server upkeep and updates

· Set up, monitor, and resolve issues with network devices, such as switches, routers, and firewalls

· Work with other teams to plan and execute network enhancements and extensions

Network Security:

· Develop and apply security policies and procedures for the datacenter and OT networks

· Watch for any suspicious network activity and take appropriate security actions

· Keep up to date with industry standards and new security challenges

Performance Optimization:

· Continuously track and assess network performance to detect and resolve any problems

· Work with other IT experts to improve the datacenter network for optimal performance

Incident Response:

· Address IT/network-related incidents and outages quickly, finding and fixing the causes as soon as possible

· Apply proactive steps to reduce the likelihood of future incidents

Documentation:

· Maintain accurate and up-to-date documentation of the datacenter network configuration, protocols, and procedures

· Create and update network diagrams and technical documentation

· Document all requests/incidents in corporate ticketing system

Local IT contact

· Help end-users and other IT teams, such as network and security engineers, with technical problems

· Communicate with IT upper management about local IT issues

· Take turns being the on-call contact for urgent events

Requirements

· Bachelor’s degree in computer science, Information Technology, or a related field preferred

· Proven experience in datacenter operations, with a string understanding of server hardware, networking, and storage technologies

· Proficiency in datacenter management tools and monitoring solutions

· Strong troubleshooting skills and the ability to analyze and resolve complex technical issues

· Knowledge of security best practices and experience implementing security measures in a datacenter environment

· Network administration and Infrastructure management experience for 5 years, focusing on datacenter environments

· Skilled in setting up and managing network devices, such as Cisco switches and routers

· Skilled in setting up and managing VMware with VSAN

· Skilled in setting up and managing Network Environments including Cisco/Meraki switches and Palo Alto and Fortinet firewalls

· Familiar with network monitoring tools and incident response methods

· Relevant certifications like Cisco CCNA or CCNP are an advantage