Disputes Agent

About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

The Disputes Agent will join our Disputes Management team and will handle toll exceptions and all incoming customer disputes. Reporting to the Toll Disputes Supervisor, the successful candidate will be responsible for data entry, investigating, and processing of inbound disputes from customers. The ideal candidate will have a keen interest in analyzing and processing of information and be motivated to do the best for our customers. This is a Phoenix-based hybrid position that requires a physical presence in our downtown office and will work a combination of the week remotely.

Key Responsibilities

• Assist in the process of investigating tolling exceptions and identifying reasons for it and categorize for billing.
• Manual or system-assisted data entry of disputes information and researching transactions based on established criteria.
• Perform extensive research and analysis using agency websites and customer communication follow-ups.
• Analyze transactions from various data sources to identify anomalies and establish potential patterns.
• Involvement with performing various processes and procedures as related to disputes and agency reporting.
• Actively communicate with customers and agency representatives to manage expectations and resolve conflicts.
• Other tasks as assigned by the team leadership.

Requirements

Qualifications

• High School Diploma or equivalent is required.
• Computer proficiency with Microsoft Office skills, MS Access is required.
• Good knowledge and skill using Excel is required.
• High level understanding of basic computer programs and processes is desired.
• Ability to type 50 WPM is required.
• Must have good people skills and communicate tactfully in challenging situations.
• Possess the ability to detect, document and correct quality issues.
• Effective communication skills and the ability to relay information well, both written and verbally.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Employee Assistance Program (available at no cost to you).
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on Employee Development initiatives.