Dental Practice Manager

Kids Connection seeks an outstanding individual to join our team as the Practice Manager at our 24th St, Phoenix, AZ practice.

JOB SUMMARY:

The Practice Manager enthusiastically leads and manages the overall operations of the pediatric/orthodontic dental practice in Medford and supports the company mission. This position is accountable for achieving yearly patient visits, revenue, and P&L goals.

The Practice Manager contributes to the location's success by effectively executing the company’s business model; promoting the company culture, mission, and values; and ensuring consistent compliance with all key company programs, operating initiatives, and audits.

The Practice Manager is directly responsible for managing the day-to-day business operations by directing and developing a high-performing practice team and cultivating positive relationships with providers and team members. The Practice Manager demonstrates behaviors that drive superior patient service and team member satisfaction while striving continuously to improve results.

Spanish-speaking required.

Schedule:

Full-time, 40 hours per week

Monday through Friday

Saturday: 2 per month

SPECIFIC RESPONSIBILITIES:

• Oversees and manages practice business operations including key performance measures and practice revenue and expenses with a week-to-week outlook.
• Takes personal ownership of the practice by being a positive role model as a leader.
• Creates a respectful workplace and is accessible, open to new ideas, and fosters a cooperative and collaborative environment.

• Takes initiative, and ensures self and team are accountable to the highest standards of performance and behavior.

• Demonstrates and encourages a patient focus in all practice operations.

• Fosters strong relationships with patients to create connections and influence patient retention.

Requirements

JOB QUALIFICATIONS:

• A Bachelor’s degree is preferred or commensurate work experience from on-the-job management/leadership training.
• 1 year supervisory/management experience or equivalent to include P&L management and oversight. Experience in management, ideally in the healthcare and/or dental segments, or retail management training and experience preferred.
• Leadership skills, including the ability to build, coach, and develop a high-performing team.
• Previous customer service experience in retail, service, or healthcare setting is preferred.
• Computer Literacy, i.e.; Proficient with basic applications including MS Outlook, Word, Excel, and Dental System software.
• Ability to work with the team and others to continually process improver operations that benefit patient experience and operational excellence.
• Bilingual (Spanish) a plus
• Current CPR certification or ability to obtain within 30 days.
• Ability to meet OSHA, CDC, ADA, and HIPAA standards.
• This position requires Spanish-speaking.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term Disability