Credit Collections Specialist II

Ewing Outdoor Supply is seeking a Credit Collections Specialist II to join our Finance team. As a Credit Collections Specialist II, you will be responsible for managing and collecting on outstanding customer accounts to ensure timely payment and minimize delinquencies. You will work closely with customers, sales representatives, and internal teams to resolve payment issues and provide excellent customer service. The ideal candidate is detail-oriented, possesses strong communication and negotiation skills, and has experience in credit collections.

Hourly Pay: $23.08-27.88

Location On Site: Phoenix, AZ

Responsibilities

• Manage a portfolio of customer accounts and monitor payment status
• Contact customers to collect on outstanding invoices and resolve any payment issues
• Negotiate payment plans and terms to facilitate prompt payment
• Identify and communicate potential credit risks to management
• Provide exceptional customer service and maintain positive relationships with customers
• Collaborate with internal departments to resolve invoice discrepancies and disputes
• Record accurate and timely collection activity in the system
• Assist with credit applications and credit limit reviews
• Prepare periodic reports on collection activities and customer payment trends

Requirements

• High school diploma or equivalent
• Minimum 2 years of experience in credit collections
• Strong knowledge of collection laws and best practices
• Excellent communication and negotiation skills
• Ability to build rapport and maintain positive customer relationships
• Detail-oriented with strong organizational and problem-solving skills
• Proficient in Microsoft Office, specifically Excel and Outlook
• Experience with accounting and ERP systems is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C’s that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (celebrating 100 years) if it weren’t for you!