Credit and Collection Lead - West Region

About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

We are seeking a Credit and Collection Lead - West to help support the company’s Credit and Collections department. As a Credit and Collection Lead, you will gain very sought-after experience being in a highly relevant industry, and from working with and learning about Sales, Account Management, Finance, Accounting, Legal, Operations, and more! The position serves as a financial steward for PrePass and a business partner to its customers and is responsible for driving mutually optimal outcomes towards the resolution of accounts receivable balances. In collaboration with our Customer Success and Billing teams, you will maintain strong positive customer relationships and improve/protect sales and profitability. This includes negotiating directly with customers to resolve billing/financial challenges. The position is on our Finance team, which has a vibrant culture and a passion for mentorship and employee growth. This role is a Phoenix-based hybrid role which requires 2-3 days per week working on site at our beautiful Downtown Phoenix headquarters.

Your Key Responsibilities

Team Leadership and Support

• Provide mentorship, guidance, and support to credit analysts and collection specialists.
• Assist team members in resolving complex issues and disputes.
• Foster a collaborative team environment and encourage peak performance.

Collaboration

• Collaborate with internal functions (Customer Success, Sales, Finance, Operations) to align credit and collection efforts with organizational goals.
• Maintain close, harmonious relationships with key clients and internal teams to jointly resolve delinquent accounts.

Documentation and Compliance

• Evaluate the creditworthiness of new and existing customers.
• Review legal and insurance documents for accuracy and authenticity.
• Ensure compliance with commercial and consumer debt collection laws.

Claims Assessment and Dispute Resolution

• Independently assess the viability of claims, recommend claim amounts, and ensure required documentation for successful claims.
• Actively participate in resolving denied claims, providing recommendations for further actions.

Debt Collection

• Oversee the team's activities in resolving outstanding balances, settlement negotiations, and disputes.
• Ensure customer credits and deductions are applied as needed.
• Partner with customers to establish payment arrangements to rectify past due AR balances.

Bad Debt Management and Payment Plans

• Review and manage accounts considered uncollectable or bad debt.
• Establish and monitor customer payment plans to ensure compliance with agreement terms.

Communication and Reporting

• Communicate credit strategy through written, verbal, and formal presentations to management.
• Generate AR management reports and conduct thorough analysis.
• Maintain complete, accurate, and up-to-date customer credit files and status.

Requirements

Required

• Proven experience in the commercial credit and collection space.
• Experience working with ERP systems.
• Knowledge of billing and collection concepts/procedures, including claim filings.
• Strong communication, interpersonal, and customer service skills.
• Self-motivated and disciplined with excellent time management skills.
• Strong analytical skills and attention to detail.
• Proven knowledge of creditor rights & bankruptcy law.
• Strong PC skills, including proficiency in word processing and spreadsheets.
• Minimum of 2-3 years commercial credit management experience or equivalent business experience.
• High school diploma.
• Phoenix based Hybrid, or can be performed as In-Office position, if preferred.

 Preferred

• Associate’s/Bachelor’s degree.
• Credit administration experience.
• Experience within the construction and transportation space.
• High volume B2B corporate collection experience.
• Professional designations (e.g., NACM certification).
• Spanish/English bilingual.

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.