Contact Center Agent - Remote

Join the Summit Medical Staffing team as a Contact Center Agent and be a vital part of our mission to provide exceptional support to healthcare professionals! As a remote Contact Center Agent, you will be the first point of contact for our clients, assisting them with inquiries, providing information, and resolving issues efficiently. Your strong communication skills and customer service orientation will help create a positive experience for those we serve. If you are passionate about helping others and enjoy working in a fast-paced environment, we encourage you to apply!

Responsibilities

• Respond to incoming calls and inquiries from customers promptly and professionally.
• Provide accurate information regarding services, billing, and operational procedures.
• Resolve customer complaints and issues in a timely manner, ensuring customer satisfaction.
• Document interactions and maintain accurate records in the database.
• Assist with scheduling appointments and coordinating services as needed.
• Collaborate with team members to improve service delivery and customer experience.
• Stay up-to-date on company policies, procedures, and industry standards.

Requirements

• High school diploma or equivalent required; additional education or training in customer service is a plus.
• Previous experience in a contact center or customer service role preferred.
• Strong verbal communication skills and active listening abilities.
• Proficient in using call center software and Microsoft Office applications.
• Ability to handle high call volumes and manage time effectively.
• Demonstrated problem-solving skills and the ability to remain calm under pressure.
• Strong attention to detail and ability to document interactions accurately.
• Self-motivated with the ability to work independently in a remote environment.

Benefits

Benefits:

• Adoption assistance
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid parental leave
• Paid time off
• Parental leave
• Prescription drug insurance
• Tuition reimbursement
• Vision insurance
• Work from home

About Summit Medical Staffing Allied

Summit Medical Staffing was founded in 2014 and is based in Fremont, Nebraska. Summit is a Veteran and Employee-owned company that provides staffing resources to Healthcare providers, hospitals and clinics, nationwide. Located in the Midwest, Summit strives to provide a dedicated and attentive approach to medical staffing services for the employer and the employee. Our philosophy to connect, educate, consult and advocate resonates within the entire Summit team. Our travelers make us special; our focus and commitment to them makes us unique. For more information, visit www.summitmedstaff.com.

EEO Statement

All our clients/employers are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.