Client Success Manager

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Client Services Manager to join our Consulting team. iT1 has been ranked as one of Arizona’s Best Places to Work for the past 11 years running in the Small Business category. This role is an exciting opportunity to continue your career in the IT consulting and managed services world. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.

The Client Success Manager will be a transformative leader in shaping iT1's service delivery lifecycle. You will be a critical point of contact between the iT1 organization and iT1’s customers, in ensuring standards of service delivery are met. You will operate closely with customers throughout the lifecycle, determining customer-specific service needs through onboarding and initial delivery, ensuring their satisfaction in ongoing support processes and identifying opportunities to grow customer relationships. We are looking for someone who can make sure all assigned tasks are completed in adherence to iT1 standards.

Requirements

• Serve as communication liaison between the client, the sales team, services teams, and any other involved

• Maintain a strong understanding of iT1 service offerings and current client contracts

• Build, prepare, and conduct monthly services calls with active Clients

• Delivers promptly on Client commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve overall client success

• Maintain a technical understanding of iT1 supported technologies to facilitate conversations around client challenges and opportunities

• Qualify potential matches for iT1 Managed and Professional Services; Build relationships; Discover client business needs; Present solutions that meet customer objectives; Manages and documents Quarterly Business Review process

• Provide prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where iT1 IT may contribute to the client’s long-term business success

• Build and foster strong and positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction. This includes all iT1 IT partners and all third-party service providers

Job Qualification Requirements

• IT Services industry specific experience strongly desired

• A four-year degree or equivalent relevant work experience

• 5+ years in an IT Business related role working with C-Level and IT Management.

• Communications - Communicates clearly verbally and written with all audiences; Demonstrates effective presentation skills.

• Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Teamwork: Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit.

• Time Management: Plans how to achieve key priorities daily/weekly; Reviews results of time plans weekly; Schedules time realistically; Balances personal and professional objectives

• Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.

• Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.

• Leadership: Empowers team members.

• Ability to take project and execute deliverables with limited support

Preferred Certifications

• Any technical certifications preferred, but not required

Physical Demands

• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

Job Location

• If local to Tempe, AZ, onsite/hybrid
• If located outside of reasonable commute, remote

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages