Care Coordinator

Union EAP Care Coordinator plays a crucial role in promoting employee well-being and ensuring access to confidential counseling and support services. The ideal candidate will have a background in counseling or social work, strong organizational skills, and a passion for supporting individuals in need. The Care Coordinator reports to Union EAP Program Manager.

Responsibilities:

• Administer the Employee Assistance Program (EAP) to ensure timely access to counseling and support services for members and their eligible family members.
• Engage on the phone with people in need of support.
• Collaborate with Union EAP dispatchers to ensure immediate and best member assistance.
• Serve as the primary point of contact for members seeking assistance through the EAP, providing confidential intake, assessment, and referral services.
• Coordinate and schedule counseling appointments with qualified mental health professionals or external providers as needed.
• Follow policies and procedures in regard to workflow.
• Maintain accurate and confidential records of EAP interactions and services provided, ensuring compliance with privacy regulations and company policies.
• Become a subject expert for topics related to mental health, stress management, family integration, and other relevant areas.
• Monitor trends and patterns in EAP utilization, identifying opportunities for program enhancement or expansion to better meet the needs of members.
• Stay informed about best practices and emerging trends in employee assistance programs and mental health support services.

Requirements

• Professional certification or licensure as a counselor, therapist or social worker,
• Experience in counseling, social services, or related field, with a focus on mental health support.
• Strong interpersonal and communication skills, with the ability to provide empathetic and nonjudgmental support to individuals in distress.
• Knowledge of counseling techniques, crisis intervention strategies, and community resources for mental health support.
• Excellent organizational skills and attention to detail, with the ability to manage confidential information in a responsible manner.
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities effectively.
• Creative problem solving
• Commitment to maintaining professional boundaries and upholding ethical standards in the provision of counseling and support services.

Benefits

• Competitive salary
• Opportunities for professional development and continuing education as well as supervised clinical hours
• Meaningful work that contributes to the well-being of employees and the overall success of the organization
• Supportive and inclusive work environment with a focus on work-life balance
• Flexible remote and in office schedule