Account Coordinator, RYNO

About RYNO

RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 100+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• We are transparent
• We are good communicators
• We give back
• We have integrity
• We are positive
• We genuinely care
• We focus on education

Summary of Position

We're looking for a driven Account Coordinator to join our growing team! As an  Account Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts. You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs. You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients’ websites and digital marketing campaigns. Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction. 

Position Responsibilities 

• Proactively interact with clients to ensure our marketing strategy aligns with their business goals and communicate client needs and goals to the internal team of strategists, specialists, and analysts 

• Complete marketing recap reports for clients 

• Meet with clients to review marketing campaign performance and provide strategic recommendations for their marketing strategy 

• Communicate via phone/email with clients weekly 

• Assist Senior Account Managers with day-to-day tasks for large accounts and strategic partnerships 

• Stay up-to-date with the latest digital marketing trends & market shifts, client industry trends & market shifts 

• Ensure customer satisfaction and client retention 

• Build strong relationships with both clients and internal stakeholders

Requirements

• 1+ years of full-time experience in digital marketing, or Bachelor’s degree in Marketing, Communications, or related field 
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom 

• Experience with project management software, i.e., Salesforce or ClickUp 

• Strong work ethic and a “do whatever it takes to get the job done” attitude 

• Exceptional customer service and relationship-building skills 

• Ability to solve complex problems and resolve conflicts 

• Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients 

• Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies preferred 

Benefits

• Annual $2,000 education budget for professional development
• Paid Time Off
• 10 Paid Federal Holidays
• Medical, Dental, Vision, and Life Insurance
• A Comprehensive Employee Assistance Program
• 401k
• Flexible start times and half-day Friday
• Leadership and advancement opportunities
• An annual Misogi experience (https://youtu.be/nSvlC7hiVjQ) OR your choice of one of the following monthly benefits (up to an $85 value): house cleaning service, massage, child care, pet insurance, or gym membership
• Monthly in-office events and monthly volunteer days to give back to our community
• Quarterly Team Builders
• The dopest team merch!
• A casual work environment with lots of coffee and candy
• A badass Holiday Party https://drive.google.com/file/d/1Z5e6h7Sl8O9EMEDhN7H7rMDHBerCj3wv/view?usp=drivesdk

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https://everservice.com/

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.