Director of Operations

Symmetrio is seeking a Director of Operations. You will be responsible for overseeing all aspects of clinic operations to ensure the delivery of high-quality patient care, effective management of resources, and compliance with regulatory standards. You will lead a team of healthcare professionals, foster a culture of collaboration and excellence, and drive continuous improvement initiatives to enhance patient satisfaction and optimize clinic performance.

Key Responsibilities & Core Competencies:

• Provide strategic leadership and direction to clinic staff, fostering a positive and inclusive work environment.
• Develop and implement policies, procedures, and protocols to ensure efficient clinic operations and compliance with regulatory requirements.
• Collaborate with clinical staff to establish and maintain clinical quality standards, ensuring adherence to best practices and evidence-based guidelines.
• Oversee recruitment, training, and performance evaluation of clinic staff, promoting professional development and growth opportunities.
• Manage clinic budget, including revenue generation, expense control, and financial reporting, to achieve financial targets and sustainability.
• Identify opportunities to diversify revenue streams.
• Develop and maintain effective relationships with external stakeholders, including healthcare providers, insurers, vendors, and community organizations.
• Monitor key performance indicators (KPIs) and metrics to assess clinic performance and identify opportunities for improvement.
• Implement strategies to enhance patient satisfaction, streamline workflows, and optimize patient flow within the clinic.
• Lead initiatives to enhance patient engagement, patient education, and patient outreach efforts to improve health outcomes and patient retention.
• Ensure compliance with healthcare laws, regulations, and accreditation standards, maintaining a safe and secure environment for patients and staff.

Requirements

• Demonstrated knowledge of healthcare regulations, compliance requirements, and quality improvement initiatives.
• Proficiency in financial management, budgeting, and revenue cycle management.
• Experience with electronic health records (EHR) systems and healthcare information technology (HIT) preferred.
• Ability to work effectively in a fast-paced environment, prioritize tasks, and make sound decisions under pressure.
• Commitment to continuous learning and professional development in the healthcare field.
• Strong problem-solving skills and analytical abilities, with a focus on driving results and achieving organizational goals.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401k Retirement Plan (4% match)
• Paid Time Off (Vacation, Sick & Public Holidays)