Box Office Assistant, The Orion Amphitheather

ROLE: Box Office Assistant

LOCATION: Huntsville, AL

REPORTS TO: Box Office Manager, The Orion Amphitheater

POSITION: Part-Time, Seasonal

JOB SUMMARY

The Box Office Assistant assists in all box office operations and guest service needs. Reports directly to the Box Office Manager and under the supervision of Box Office Coordinators. This is a part-time position requiring flexibility in working hours, including weekdays, evenings, weekends, and holidays (as needed), as events often take place outside of regular business hours.

RESPONSIBILITIES 

• Sell tickets to the public on show and non-show days
• Assist with day of show duties including, but not limited to, ticket scanner setup, will call and VIP or guest list ticket distribution, and artist/promoter needs
• Manage internal, external, and group ticket orders
• Scan event patrons’ digital and/or hard copy tickets for access to the venue, direct patrons to appropriate lines and gates for entry, and direct patrons to seats
• Welcome guests and provide information about upcoming events and venue policies
• Assist with event preparation
• Provide support and respond to customer inquiries and complaints via face-to-face, phone, and email interactions
• Handle special requests from the Box Office Manager and Coordinators in a timely manner 
• Keep the box office a safe, clean, and organized work environment

EQUAL EMPLOYMENT OPPORTUNITY

tvg hospitality strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information or identity or expression, veteran status, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

tvg hospitality recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. tvg hospitality may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Requirements

PROFESSIONAL QUALIFICATIONS + PREREQUISITES

• Must possess strong customer service skills
• Knowledge of amphitheaters or live events is preferred
• Ticketing experience preferred (AXS is our platform)
• Must possess strong computer skills with the ability to learn and master new platforms and applications
• Able to work independently and as a member of the team
• The ideal candidate will be decisive, persuasive, and show initiative
• The ideal candidate will have strong interpersonal, communication, organizational, and first-rate analytical skills
• The ideal candidate will have a strong ability to be detail-oriented, flexible, and handle complex issues with minimal supervision including the skills to prioritize, multi-task, and focus under stressful and demanding situations
• An amiable personality, sense of humor, and passion for music is the right fit
• Valid driver’s license and reliable transportation
• Ability to hold/lift 20+ pounds

Benefits

ABOUT THE ORION AMPHITHEATER

The Orion Amphitheater in Huntsville, Ala. marks a bold new chapter in North Alabama’s unparalleled musical history. An 8,000-capacity destination venue that opened in spring of 2022, The Orion goes beyond music, providing cultural experiences throughout the year, including markets, art displays, and educational events for the community, plus opportunities for local businesses and organizations to stage large-scale gatherings. Committed to raising the standard for live entertainment venues, The Orion is an industry and regional leader in sustainable practices, from utilizing a reusable cup program to growing produce and herbs onsite for use in seasonal food and beverages. The Orion has received widespread accolades as it was named one the top 30 music venues by Billboard magazine in 2024, nominated for Amphitheater of the Year at the 2023 and 2022 IEBA Awards, nominated for New Concert Venue of the Year at the 2022 Pollstar Awards, won the 2022 Partnership in Tourism Award from the Alabama Tourism Department, and Attraction of the Year from the Alabama Mountain Lakes Association. For more information, visit https://theorionhuntsville.com/