Front Desk Supervisor - SpringHill Suites
The Yarrow Group
Jackson, wyoming
As Front Desk Supervisor, you are responsible for all aspects of the front desk operations including: reservations, check-ins, check-outs, upgrades, room moves, billing, guest follow-up, and conflict resolution. You must maintain high standards in all aspects of internal and external service and embrace the Marriott Brand service culture. You will oversee the front desk team, acting as a role model, sharing your expertise and continually working to inspire the best performance. You are responsible for providing support and ongoing training to build the skills and knowledge of your team. You must ensure you and your team members maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives.
Responsibilities:
- Closely monitor front desk operations including: reservations, check-ins, check-outs, upgrades, room moves, billing, and guest...