Support Analyst - Part Time
Indeavor
Madison, wisconsin
Employment Category: Regular Full Time Exempt
Reports to: VP Customer Care & Operations
Position Summary
What You’ll Do/Position Summary
The Support Analyst is our gateway to support for our Indeavor Solution end users. This role involves triaging incoming requests, setting customer expectations in line with contractual agreements, and handling common problems.
Additionally, the Support Analyst assists with how-to guidance, feature requests, and contributes to the creation of Knowledge Base Content (KBAs). This position requires strong problem-solving skills, excellent communication abilities, and the capability to escalate issues to Level 2 support when necessary. Support Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).
The Support Analyst must be curious and logical, have excellent problem-solving skills to diagnose,...