Indeavor Call Support Analyst
Indeavor
Madison, wisconsin
Employment Category: Part Time
Reports to: Level 1 Service Center Manager
Position Summary
What You’ll Do/Position Summary
The Indeavor Call Support Analyst is our gateway to support Indeavor Call customers. Call Analysts must be empathetic while efficiently entering leaves on the behalf of employees. This role involves answering calls from end users and entering the correct leave with any additional required information.
This position requires excellent communication and the ability to follow customer-specific instructions for a variety of customers. Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).
The Indeavor Call Support Analyst must be curious and empathetic. Most importantly a candidate must have the ability to connect with our customers and communicate effectively both internally and...