Enterprise Implementation Manager
ECP
Milwaukee, wisconsin
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
As an Enterprise Implementation Specialist, you will play a key role in onboarding our largest customers. Leading them through the implementation of the ECP platform to meet their clinical, operational, and business needs. You will serve as the primary contact during the initial implementation phase, owning the client’s success from sales close to full use of the ECP software. This includes personalizing the plan, project managing through the process, troubleshooting issues, identifying & mitigating churn risks, and providing proactive solutions when needed. Your main goal will be to drive customers to value quickly, with a...