Technical Support Specialist in Washington

Join us now!

With millions using our tools globally, ScreenPal is a leading SaaS provider helping education and business organizations learn and communicate more effectively. Our software and services allow individuals and companies to create compelling and authentic solutions for learning and collaboration. ScreenPal is a privately held, profitable, and rapidly growing software company. Our team is virtual with headquarters located in Seattle, WA.

Technical Support Specialist

We are currently looking for an experienced customer service and support specialist to join our team. This position is important to advance our mission to enable everyone, everywhere to easily capture, share and experience video content. This position can be remote. We take pride in providing superior experiences and engaging our customers throughout the world. At ScreenPal, we strive to deliver video creation tools and services that are easy and fun...

About us

In addition to working with Native American Tribes to build telecommunications infrastructure nationally, Native Network, Inc. delivers Internet and phone services in Chelan and Douglas counties in Washington state. We have been providing these services over the Public Utilities District’s (Chelan and Douglas) fiber networks since 2016.

Job Overview

The technical support specialist is the person responsible for a variety of activities to install and support the Company’s Internet service end user customers including scheduling and coordination of installations, technical and billing support.

LOCATION: Wenatchee, WA (ONSITE - not a remote position)

Requirements

Responsibilities

• Customer order acceptance and processing
• Scheduling, provisioning and installation (remote and in person as trained/needed) of Internet service
• Answer basic billing...