Membership Specialist in Washington

** Please Note: This position is in Spokane, WA and requires in-office work.

Job Summary

The Membership Specialist is responsible for ensuring accurate and efficient processing of donations and delivering exceptional customer service to members. This role involves managing donor interactions, processing various payment methods, and supporting Sustainer programs.

Job Duties & Responsibilities:

• Accurately and efficiently enter incoming donations into the Friends of KSPS database.
• Provide exceptional customer service by responding to phone calls, emails, notes, and letters from members.
• Accurately process credit card charges, checks, and electronic funds transfers. Communicate with members regarding declined and expired credit cards.
• Secure and manage accurate bank account and credit card information for Sustainer processing.
• Send letters, emails, and make phone...