IT Help Desk Technician in Washington

Clearwaters.IT is seeking an IT Help Desk Technician in Bremerton, WA.

This role involves the following:

• Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
• Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
• Identify, research, and resolves technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
•  Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
• Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreates user problems to resolve operating...