Technical Support Engineer in Virginia

About us

Sciolex Corporation was established in February 2006 to provide Program Management, System Engineering, Architecture Development, System Integration, and Operations Support to include Acquisition Program Support, Enterprise Engineering Support, Performance Quality Assurance and Assessment, and Intelligence Analysis support to the Intelligence Community member Agencies and Organizations.

Sciolex Corporation brings indepth and hands-on Government and Business experience working for and with Intelligence Community entities; providing expert domain knowledge and vision to the most difficult and demanding issues facing our customers today.

Responsibilities

• Provide front-line support for technical issues via email, phone, and chat.
• Diagnose and troubleshoot hardware and software problems for clients.
• Document and track customer interactions and solutions in our ticketing system.
• Collaborate with IT and...

Job Title: Software Technical Support Engineer

Department: Support

Position: Exempt, Full-Time

Job Summary

IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.

Duties/Responsibilities

• Communicate technically complex information with IPConfigure’s customers via telephone, written...