Service Desk Analyst in Virginia

Position Summary:

The Service Desk Analyst will be an essential member of the Technology Division’s Client Services team, serving as the primary point of contact for all technical support inquiries from district staff and students. This role is focused on delivering exceptional IT support, leveraging both phone and remote support tools to troubleshoot and resolve issues ranging from basic to moderately complex. The ideal candidate will demonstrate a solid mixture of technical skill, excellent customer service, and familiarity with the challenges of an educational environment. Candidates should possess foundational IT knowledge, software competency, basic networking understanding, and prior experience in a service desk or help desk setting.

Key Responsibilities:

1. First Line Support: Respond to incoming calls, help desk tickets, and remote requests for assistance from users, ensuring a professional and...

Active Secret Clearance Required

Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)

Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and written communication skills.

Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).

Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect functionalities including chat. You will contribute to the technical support team by providing valuable guidance for Tier 1 and Tier 2 incidents common...