Full-time
Quality Assurance Analyst
Northstrat
Sterling, virginia
Northstrat is seeking an experienced and driven Quality Assurance (QA) Engineer to join our dynamic team. The ideal candidate will have experience in one or more of the following areas: customer service call center operations and tooling, QA best practices and tools, QA plans and processes, QA monitoring and reporting, quality standards and protocols, test cases and scenarios, and efficiency and effectiveness improvement. This role demands a self-starter who can take vaguely defined tasks and independently deliver high-quality solutions.
Key Responsibilities
- Develop detailed Ops QA plans, test cases, and test (where necessary) based on system requirements and design documents.
- Develop, implement, and ensure compliance with policies on customer service quality.
- Provide recommendations on customer service operations tools, quality assurance tools and training...