Customer Service Representative
Door Pro America
Gainesville, virginia
Door Pro America, a leader in providing high-quality residential garage doors, is seeking a friendly and customer-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional customer service.
As a Customer Service Representative, you will handle incoming calls and emails from customers and provide accurate and timely information about our products and services. You will process orders, handle returns or exchanges, and resolve customer complaints or issues in a professional and efficient manner. This role requires strong communication skills, empathy, and the ability to multitask in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Assist customers with product information, pricing, and order placement
- Process orders, returns, and exchanges...