Manager of Customer Success Management in Utah

Swell is a growing practice reputation management software solution for mid-market to enterprise level healthcare organizations. We leverage technology tools to enable practice owners to understand their social presence and to draw in and retain patients and employees.

We are looking for a team player who LOVES working with customers and is ready to get their hands dirty in helping to grow our customers' satisfaction, and business, through providing an exceptional experience. Helping to fine tune and develop programs for both digital customer outreach and a one to many customer to CSM experience, reporting on key analytics to continually make the success experience even better.

The Role:

• Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage platform utilization and growth.
• Partner with customers throughout the US and Canada to establish clear business goals, timelines, priorities, and metrics of...