Director, Product Support
Vasion
St. George, utah
Vasion is looking for a Director, Product Support that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.
POSITION SUMMARY
The Director of Product/Customer Support directs all aspects of the organization’s product support team, policies, objectives, and initiatives. Accountable for developing service-level standards focused on reducing response times and providing industry-leading customer satisfaction. Implement systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Be a customer ambassador across...