Full-time
Workforce Management Coordinator
USA Clinics Group
Northbrook, illinois
We are looking for a detail-oriented Call Center Workforce Management Coordinator to join the team!
Responsibilities:
- Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
- Data Management: Source and mine data to support strategic continuous improvement initiatives.
- Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
- Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.
Requirements
- Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
- Strong Communication Skills: Proficiency in...