Workforce Management Administrator

SUMMARY: The ideal candidate will have expertise administrating Microsoft 365, SaaS applications, hosted on-premises applications, and scripting. This role primarily revolves around the design, implementation, and support of server, and cloud platform environments for various software applications, including but not limited to Active Directory, Microsoft 365, SharePoint, and Verint WFM Platform

DUTIES AND RESPONSIBILITIES:

·       Coordinate work between administrators and the Service Desk Manager, utilizing Jira for task management.

·       Design, implement, and maintain server and cloud platform environments for new applications.

·       Support and administer application backends both on premise and in the cloud.

·       Manage and support monitoring, scripting, and compliance...

This role is responsible for enhancing operational efficiency and increasing productivity and overall performance within Patient Solutions and other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate, team, department and/or organization.

Within this role, the Workforce Management Administrator serves customers by identifying, analyzing, and developing enhancements in real time visibility, reporting, productivity, efficiency, internal team relationships and customer service.

The Workforce Management Administrator regularly provides valuable insights and support to the department supervisors, managers, and director to effectively maintain program operations and goals.

• Utilize WFM/WFO system to maximize associate performance, scheduling efficiency and productivity by continuously monitoring resource availability, work states and thresholds to...