Workforce Management Administrator

This role is responsible for enhancing operational efficiency and increasing productivity and overall performance within Patient Solutions and other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate, team, department and/or organization.

Within this role, the Workforce Management Administrator serves customers by identifying, analyzing, and developing enhancements in real time visibility, reporting, productivity, efficiency, internal team relationships and customer service.

The Workforce Management Administrator regularly provides valuable insights and support to the department supervisors, managers, and director to effectively maintain program operations and goals.

• Utilize WFM/WFO system to maximize associate performance, scheduling efficiency and productivity by continuously monitoring resource availability, work states and thresholds to...