WFH Online Chat Support Specialist Fully Remote
Greater Clerity
Boston, massachusetts
Overview: As an Online Chat Support Specialist at Greater Clerity, you will be a vital link between our customers and our services. Your role is to provide exceptional customer support through online chat, ensuring that our clients receive prompt assistance in a friendly and professional manner. This is a fully remote position open to applicants residing in the United States.
Key Responsibilities:
Engage with customers via online chat to address inquiries and resolve issues in real-time.
Provide information about our products and services, assisting customers in their decision-making processes.
Utilize CRM software to track interactions and customer feedback, ensuring a high level of service.
Escalate complex issues to appropriate departments when necessary, maintaining smooth communication.
Document and maintain records of customer interactions and transactions accurately.
Gather customer insights and relay feedback to...