Vivia Navigator Assistant

The Company

Founded in 2006, Ho’okele Homecare is driven by a commitment to healthcare and the well-being of seniors and individuals with disabilities, providing exceptional care within the comfort of their homes. With 18 years of service, the company has earned numerous awards, including the 2024 Home Care Pulse Award for Employer of Choice. We take great pride in fostering a supportive work atmosphere while also innovating our own technology tailored for the organization.

Role Overview

A Vivia Navigator Assistant presents a professional first point of contact for seniors and their families seeking the caregiving services of Ho’okele Homecare and its new service line Vivia. The main responsibilities involve diligently answering phone calls, actively listening to callers’ needs, providing callers with relevant resources and identifying opportunities to upsell. This individual must follow company confidentiality policies and utilize...

Are you looking for a position that’s exciting, growing, fast paced and where every day brings new opportunities to help people? Vivia Cares is seeking an individual who is passionate about helping seniors stay healthy and independent in their own homes affordably as a Vivia Navigator Assistant. 

A Vivia Navigator Assistant is the first point of contact for a senior or their family seeking the caregiving services of Ho’okele Home Care and its new service line Vivia. A Vivia Navigator Assistant diligently answers phone calls, actively listens to the needs of callers, responds to emails in a timely manner and provides callers with relevant resources and connects them to a Vivia Navigator for an appointment. The ideal Vivia Navigator Assistant will be very comfortable conversing on the phone, have a pleasant and compassionate demeanor, and is proficient in the use of the company’s software systems. Personal experience working with seniors is helpful and Vivia is...