Vice President of Client Service, B2B

Future B2B (a division of Future PLC) is a combination of proprietary technology and well-known brands, including SmartBrief, ActualTech Media and ITPro. Future B2B reaches millions of readers and delivers an unparalleled experience across newsletters, advertising, lead generation, content creation, webinars and live events.

What you'll be doing...

We are looking for a dynamic Vice President of Client Service to lead our client services department, overseeing a portfolio of 2,000+ clients across 15 industries. You will drive client satisfaction, retention, and growth through a diverse range of offerings, including media, custom solutions, live/virtual events, and demand generation services. You will also drive the strategy, structure, management, and operations of the Client Success organisation with a focus on customer experience, while tracking key business and financial metrics.

Reporting to the VP, Global Head of Strategy and Operations of...