UCCE Engineer

Role- App LifeCycle - Systems Engineer (UCCE & UCM)

Location-Austin TX(Hybrid)

Designing, Managing Cisco Unified Contact Center Enterprise technologies

( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS,

Cisco Finesse, CUIC.

▪ Good Understanding and work Experience in third party products like,

Appspace, eGain, Avaloque, Calabrio, Acqueon

▪ Must have hands on experience in VXML gateways, VVBs, SIP proxy.

▪ Must have hands on experience with the following Cisco voice applications

Cisco Unified Communications Manager (CUCM),Cisco Unity Connection

Voicemail, Cisco Presence, Expressway MRA solution, Redsky.

▪ Experience with routine system administration tasks such as OS and

application patches, upgrades and backups of the voice environment.

▪ Information Technology Infrastructure Library (ITIL) framework, with focus

on Availability management, Release management, and...

Job Title   :   UCCE Engineer 
Location   :   Texas 

Fulltime role 

Requirements

Job description

▪ In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE)and Cisco Voice Portal (CVP).

▪ Good understanding of Cisco UCCE Architecture, deployment models and components.

▪ Hands on experience in Cisco UCCE Call flow scripts.

▪ Good knowledge and hands on experience in Cisco CVP Scripting.

▪ Good hands on experience in CVP Micro app and knowledge in VXML application.

▪ Good hands on experience in VXML Gateway configuration and troubleshooting.

▪ Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).

▪ Knowledge of Cisco Unified Communication technologies and products(CUCM, CUCM IM&P, CUC)

▪ Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP

▪ Ability to troubleshoot UCCE/CVP...