Tier 3 Support Engineer

The Opportunity

For the problem solvers out there, this is an exciting role for computer science students that have some background in python and are starting their engineering career.

We’re looking for a software support developer (python) to join our support team, improve our AI bot, identify & solve bugs, and conduct QA. As a software support developer, you will help maintain the interaction between our users and engineering team. This role is fully remote, with preference for the tri-state area (our HQ is in NY).

Responsibilities

• Conduct QA audits for new product releases
• Aggregate, analyze & improve LandaGPT integration (Bot)
• Contribute to engineering efforts (solve bugs, review jira) while troubleshooting complex user issues and communicating with engineers, designers, and property managers
• Create automations, write user documentation & optimize our support...

Vasion is looking for a Product Support Engineer - Tier 3 that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

POSITION SUMMARY

As Product Support Engineer - Tier 3, you will be responsible for providing advanced technical support and solutions for complex issues related to the company's products or services. Working closely with Tier 1 and Tier 2 support teams, your primary focus will be on troubleshooting escalated cases, performing in-depth analysis, and delivering effective resolutions to ensure customer satisfaction.

RESPONSIBILITIES:

• Investigate...