Tier 2 Desktop Support Analyst

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and a deep understanding of ServiceNow and Finesse. In this...