Temporary Customer Support Associate

We're looking for an awesome human to provide customer support to our portfolio of fashion, footwear, and consumer goods brands! Ship Essential manages e-commerce fulfillment and inventory storage for up-and-coming and established brands in NYC. You'll be the front-line support person working alongside a team of dedicated, e-comm operations nerds.

This is a temporary, in-person position at our fulfillment center located near Industry City in Sunset Park, Brooklyn.

Hourly Rate: $19/hr

Hours: M-F 9am - 5pm

• Answer incoming emails, texts, and calls on a range of topics including: order details and tracking, shipping issues, inventory, special requests, and general account questions or concerns
• File claims for lost packages with carriers and communicate updates and resolutions with brands
• Follow up with carriers regarding claim statuses and delayed shipments
• Demonstrate appropriate sense of urgency for...