Technical Support Representative Level II

Under the direction of the Manager, Client Support, the Technical Support Representative II will specialize in supporting second level incoming requests from Integrated Software Vendors and Clients needing technical assistance with Health iPASS applications. The representative will collaborate with Client Success, Product Management, and their Managers in support of users, while documenting internal support steps. May also cross-train fellow team members as needed.

We support our clients using our platform, including dashboards, mobile applications, and reporting tools via e-mail, and inbound phone calls. The department documents all technical support inquiries and issues for tracking purposes in our helpdesk ticketing system.

We strive to create a workplace culture in which individuals can be their authentic selves while working towards our company mission. We don’t solely search for perfect candidates; we look for candidates that are invested in helping us improve...