Technical Support OR Tier1 Technician

Technical Support OR Tier1 Technician

Location: Pensacola, FL

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems

• Provides support for the escalation and communication of status to agency management and internal customers

• Observes, analyzes, and reports data; and when appropriate...